RETURN & REFUND POLICY

At Solmara, we want every order to help you feel confident, comfortable, and beautifully styled. If something isn’t right, we’re here to help.

Returns

We accept returns within 7 days of delivery for eligible items.

To qualify for a return:

• Items must be unused, unworn, unwashed, and in their original condition
• Items must be free from stains, makeup, deodorant marks, perfume, and other signs of wear
• All original tags must remain attached
• Hygiene seals or protective liners must remain intact where applicable
• Items must be returned in their original packaging

To request a return, please contact us at support@shopsolmara.com before sending your item back.

Order Changes & Cancellations

Orders may be canceled or modified only before they have been fulfilled or shipped.

If you need to request a cancellation, size or color change, product change, or shipping address correction, please contact us as soon as possible at support@shopsolmara.com.

We will do our best to accommodate requests made before fulfillment, but we cannot guarantee that a cancellation or change can be made once an order has been processed, fulfilled, or shipped.

Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Underwear, swimwear, foundation wear, shapewear, bodysuits, and similar intimate apparel for hygiene and safety reasons, unless the item arrives damaged, defective, or incorrect
• Items showing signs of wear, washing, alteration, misuse, or damage not caused by Solmara
• Items returned without their original tags or packaging
• Items with hygiene seals or protective liners that have been removed, where applicable

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@shopsolmara.com.

Please include your order number and clear photos showing the item and the issue.

We will review your request and provide the appropriate resolution based on the circumstances.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

If a refund or partial refund has been issued, please allow the applicable processing time for the credit to appear on your original payment method.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please return the eligible item and place a new order after your return has been approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service.

Solmara is not responsible for returned packages that are lost or damaged during transit.

Shipping & Delivery

Delivery times shown on our website are estimates and are not guaranteed.

Delivery may be affected by carrier delays, weather, customs processing, incorrect or incomplete shipping information, or other circumstances outside Solmara’s reasonable control.

Once an order has been shipped, tracking information will be provided when available.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If tracking information confirms that an order was delivered to the shipping address provided at checkout, the order will be considered delivered unless there is evidence of a carrier error or another issue requiring investigation.

Shipping Address

Customers are responsible for ensuring that their shipping address is complete and accurate at the time of checkout.

If an incorrect or incomplete address is provided, please contact us immediately.

We will do our best to update the shipping address before fulfillment, but address changes cannot be guaranteed once an order has been processed or shipped.

Solmara is not responsible for delivery issues, delays, or additional costs caused by an incorrect, incomplete, or outdated shipping address provided by the customer.

Customer Support & Order Issues

If you experience an issue with your order, please contact us at support@shopsolmara.com so that we have an opportunity to review the matter and assist you.

For product-related concerns, please provide your order number and any relevant information or photos that may help us understand the issue.

We are committed to reviewing customer concerns and working toward an appropriate resolution based on the applicable order details and our policies.

Contact

For return requests or additional support:

Email:
support@shopsolmara.com

Business Address:
TRANNGU COMMERCE, LLC
2120 Carey Ave
Cheyenne, WY 82001
United States