Refund policy

RETURN & REFUND POLICY

At Solmara, we want every order to help you feel confident, comfortable, and beautifully styled. If something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

• Items must be unused, unworn, unwashed, and in their original condition
• Items must be free from stains, makeup, deodorant marks, perfume, and other signs of wear
• All original tags must remain attached
• Hygiene seals or protective liners must remain intact where applicable
• Items must be returned in their original packaging

To request a return, please contact us at support@shopsolmara.com before sending your item back.

Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Foundation wear, shapewear, bodysuits, or similar items if the hygiene seal or protective liner has been removed
• Items showing signs of wear, washing, alteration, misuse, or damage not caused by Solmara
• Items returned without their original tags or packaging

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@shopsolmara.com.

Please include your order number and clear photos showing the item and the issue. We will review your request and provide the appropriate resolution.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or style, please return the eligible item and place a new order after your return has been approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service. Solmara is not responsible for returned packages that are lost or damaged during transit.

Contact

For return requests or additional support:

Email:
support@shopsolmara.com

Business Address:
TRANNGU COMMERCE, LLC
2120 Carey Ave
Cheyenne, WY 82001
United States